During the launch of the new model, a functional malfunction occurred. Dark Side of the Moon announced a compensation plan: all staff quotas will be reset.

CoinFeed reported on April 22 that Kimi, the company behind the novel "The Dark Side of the Moon," posted a statement saying, "We know that the recent user experience of Kimi has been somewhat disappointing. During the launch of the new model, KimiK2.6, the enthusiasm far exceeded our expectations. Due to the sudden surge in traffic, some users experienced membership queues and temporary unavailability of certain functions. Simultaneously, the backend system also made a mistake in calculating Agent credit limits, resulting in some users' rights being incorrectly deducted. To ensure a smooth user experience as soon as possible, we have restored all users' monthly credit limits to 100% at 20:30 on April 22, 2026, and all used credits have been reset to zero."